mybooking.ai

MyBooking.ai Terms of Service

Version 3.0 — last updated: 6 July 2026

§ 1. General provisions

These Terms of Service (the "Terms") govern access to and use of MyBooking.ai — the websites, applications, APIs and related services (together, the "Service"). By starting to use the Service, including by creating an Account, you accept these Terms. The Terms are available in English, Polish (/pl/terms/) and French (/fr/terms/); for Users in Poland the Polish version prevails in case of discrepancies.

§ 2. Definitions

§ 3. Operator and contact

The service provider and contracting party to agreements with Users is the Operator. Contact: legal@mybooking.ai (legal matters and notices), hello@mybooking.ai (general). Single point of contact for authorities and content notices: legal@mybooking.ai.

§ 4. Scope of electronically supplied services

Within the Service the Operator provides in particular: (a) Account maintenance; (b) booking and scheduling tools; (c) presentation of Providers' offers and intermediation in concluding contracts with Providers; (d) tools for managing properties, services, recruitment, documents and financial insights; (e) AI-assisted features; (f) Service-related communication. The scope of features may depend on the selected plan or modules.

§ 5. Technical requirements

Use of the Service requires: a device with Internet access, an up-to-date browser with JavaScript and cookies enabled, and an active e-mail address. The Operator is not responsible for disruptions caused by failure to meet these requirements, by third-party software or by force majeure.

§ 6. User Account

Creating an Account requires being at least 18 years old and providing true and current information. You must keep your credentials confidential, must not share the Account with third parties, and must promptly report any suspected unauthorised access. You are responsible for activity carried out through your Account, unless it results from causes attributable to the Operator. Access to selected features may be conditional on additional identity or business verification.

§ 7. Role of the Service as an intermediary platform

Unless expressly stated otherwise, the Service acts as an intermediary platform: contracts for accommodation, rentals, services or other performances are concluded directly between the User and the Provider. The Operator is not a party to those contracts, does not supply the services covered by a Provider's offer and does not act as agent of either party, unless the terms of a given offer expressly provide otherwise. The Operator applies care in onboarding and reviewing Providers but does not guarantee the accuracy, completeness or currency of information published by Providers, nor their due performance. Claims relating to a contract with a Provider should be addressed directly to that Provider; the Operator may provide reasonable assistance in communication.

§ 8. Bookings and conclusion of contracts with Providers

Providers' offers constitute an invitation to contract unless their content indicates otherwise. A contract with a Provider is concluded upon confirmation of the Booking, delivered in the Service or by e-mail. Before a Booking is placed, the main characteristics of the performance, the total price including taxes and fees, and the cancellation terms are presented. Placing fictitious or speculative Bookings, or Bookings using another person's data, is prohibited. In the event of an obvious error in the price or description of an offer (e.g. a price grossly deviating from market value due to a technical mistake), the Booking may be cancelled with a full refund of payments made, of which the User will be promptly informed.

§ 9. Prices and fees

Prices are presented as total amounts including taxes and — where applicable — service or booking fees, itemised before confirmation. Where a price has been reduced, the Service also indicates the lowest price from the 30 days preceding the reduction, to the extent required by law. Currency conversion rates and any conversion fees are determined by the User's payment provider or bank.

§ 10. Payments

Payments are processed by licensed third-party payment providers (e.g. Stripe). The Operator does not store full payment card numbers. You may only use payment instruments you are authorised to use. The Operator may withhold a transaction pending clarification where fraud or a breach of these Terms is reasonably suspected. Chargebacks initiated in bad faith may result in Account suspension and, for non-Consumer Users, recovery of the resulting costs.

§ 11. Changes and cancellations; no-show

The rules for changing and cancelling Bookings and the consequences of a no-show are set out in the terms of the given offer or Provider, presented before confirmation. Refunds are made through the same payment channel used for payment, unless the User expressly agrees to another cost-free solution.

§ 12. Statutory right of withdrawal (Consumers)

If you are a Consumer in the European Union or the European Economic Area and you have concluded a distance contract with the Operator (e.g. for the Account or a paid plan), you may withdraw from it without giving reasons within 14 days by sending a statement (e.g. to legal@mybooking.ai). The right of withdrawal does not apply in the cases provided for by law, in particular: (a) contracts for accommodation other than for residential purposes, transport of goods, car rental, catering or services related to leisure or events, where a specific date or period of performance is set; (b) supply of digital content not on a tangible medium where performance began with the Consumer's prior express consent and acknowledgement of the loss of the withdrawal right; (c) services fully performed with the Consumer's express consent. A Consumer who requested performance before the withdrawal period expired pays for the performance rendered until withdrawal. Consumers outside the EU/EEA enjoy any equivalent rights granted by the mandatory law of their place of residence.

§ 13. Acceptable use

Supplying unlawful content is prohibited. In addition, you agree not to:

In case of violations the Operator may — proportionately to their gravity — limit content visibility, suspend features, suspend the Account or terminate the agreement under § 28.

§ 14. User Content

You retain your rights to User Content. Upon submission you grant the Operator and the Technology Provider a royalty-free, non-exclusive, worldwide licence to record, store, reproduce, technically adapt and make available such content — solely to the extent necessary to provide, secure, improve and promote the Service, with the right to sublicense to technical subcontractors. You represent that you hold the necessary rights and that the content does not violate law or third-party rights. The Operator may remove or block content violating these Terms or the law, subject to § 16.

§ 15. Reviews and ratings

Where the Service offers a review feature, the Operator takes steps to ensure reviews come from Users who actually used the given service and discloses whether and how their origin is verified. Untrue or commissioned reviews, and reviews of one's own or a competitor's business without disclosure, are prohibited. The Operator may refuse to publish or may remove reviews violating these rules; reviews are not removed merely for being critical.

§ 16. Notice of unlawful content and moderation

Anyone may report content they consider unlawful or in breach of these Terms to legal@mybooking.ai, indicating the location of the content (URL), the reasons, and their contact details. Notices are handled diligently, in a timely, non-arbitrary and objective manner. The Operator informs the persons concerned of the decision taken (removal, visibility restriction, retention) together with a concise statement of reasons, where their contact details are available. An appeal may be lodged at the same address within 14 days and is examined by a person not involved in the original decision.

§ 17. AI-assisted features

Selected features use AI models to generate suggestions, summaries, classifications, content drafts or pricing proposals. Outputs are generated automatically and may contain errors or inaccuracies; they are auxiliary only and do not constitute legal, tax, financial, medical or other professional advice, nor any assurance of results. You must verify outputs before relying on them and you make decisions based on them at your own responsibility. Using AI features to generate unlawful, misleading or infringing content is prohibited.

§ 18. Intellectual property

The Service — including its software, layout, databases, graphics, the "MyBooking.ai" marks and content supplied by the Operator or the Technology Provider — is protected by copyright, industrial property and database protection laws. You receive a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms for the duration of the agreement. Suggestions you provide about the Service may be used free of charge in its development.

§ 19. Third-party services

The Service may contain links to or integrations with third-party services. Their use is governed by those parties' terms; the Operator is not responsible for their availability or operation.

§ 20. Availability; changes; force majeure

The Operator strives to keep the Service continuously available but reserves technical interruptions, announced in advance where possible. The Operator may develop, change or withdraw features; changes materially limiting features paid for by the User follow the procedure in § 27. Neither party is liable for non-performance caused by force majeure (natural disasters, acts of authorities, widespread infrastructure failures, attacks on infrastructure, armed conflicts) for its duration.

§ 21. Operator's liability

The Operator is liable for its services as provided by applicable law, including — towards Consumers — the rules on conformity of digital services. The Operator is not responsible for: (a) content published by Providers and Users, subject to obligations under digital-services legislation; (b) performance of contracts between the User and a Provider (§ 7); (c) consequences of untrue data provided by the User; (d) consequences of failing to meet the technical requirements. Nothing in these Terms excludes or limits liability which cannot be excluded or limited by law — in particular liability for damage caused intentionally — or Consumers' statutory rights.

§ 22. Liability towards business Users (B2B)

Towards Users who are not Consumers (nor persons enjoying consumer-equivalent protection under mandatory law): (a) statutory warranty liability is excluded to the fullest extent permitted; (b) the Operator is not liable for lost profits or indirect damage, including loss of data, revenue, goodwill or business interruption; (c) the Operator's total aggregate liability is limited to the fees paid to the Operator for the 12 months preceding the event giving rise to the claim; (d) the Service is provided "as is" and "as available". These limitations do not apply to damage caused intentionally.

§ 23. Indemnity (B2B)

A User acting in the course of business will indemnify the Operator and the Technology Provider and cover reasonable costs (including legal fees) arising from third-party claims related to User Content or use of the Service in breach of these Terms or the law — provided the User is promptly notified and allowed to participate in the defence.

§ 24. Complaints

Complaints regarding the Service: legal@mybooking.ai (contact details, description of the issue, date, Account or Booking identifier). A response is provided within 14 days on a durable medium (e-mail); the absence of a response to a Consumer's complaint within that period means it is accepted. Complaints concerning Providers' performances should be addressed to the Provider; if received by the Operator, they will be forwarded without delay.

§ 25. Out-of-court dispute resolution (Consumers)

Consumers may use out-of-court complaint and redress procedures available in their country of residence; in Poland these include municipal (district) consumer ombudsmen, Trade Inspection inspectorates and permanent consumer arbitration courts (details: UOKiK). Participation is voluntary for both parties.

§ 26. Personal data

Personal data processing is described in the Privacy Policy; cookies — in the Cookie Policy.

§ 27. Changes to the Terms

The Operator may amend the Terms for important reasons: (a) changes in law or its interpretation; (b) obligations imposed by an authority; (c) changes in the scope or manner of providing services, including new or withdrawn features; (d) prevention of abuse or security improvements; (e) technological or organisational changes. Amendments are notified at least 14 days in advance by e-mail or a notice in the Service. A User who does not accept the amendments may terminate before they take effect; Bookings confirmed earlier are performed on the previous terms. Purely editorial or User-favourable changes may take effect without that period.

§ 28. Term and termination

The Account agreement is concluded for an indefinite period. You may terminate it at any time (Account deletion or e-mail); this does not affect pending Bookings or payment obligations already incurred. The Operator may terminate for important reasons — gross or persistent breach of the Terms, threats to security, legal obligations — with 14 days' notice, or with immediate effect in cases of gross breach or legal requirement, stating reasons unless the law provides otherwise. §§ 14, 18 and 21–23 survive termination.

§ 29. Governing law and jurisdiction

Agreements with the Operator are governed by the laws of Poland. Disputes with non-Consumer Users are subject to the courts having jurisdiction over the Operator's registered office. This choice of law and forum does not deprive Consumers of the protection of mandatory provisions of the law of their habitual residence, nor of the right to bring proceedings before the courts competent under generally applicable rules.

§ 30. Final provisions

Invalidity of individual provisions does not affect the remainder; provisions of law closest to their purpose apply instead. The Operator may transfer its rights and obligations to a group entity while maintaining the User's level of protection, upon notice; a Consumer may then terminate. The Terms are made available free of charge in a manner allowing their retrieval, reproduction and storage.